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Modifying the task notification templates




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    I want to know the different between externalmailprocess_en.html and externalmailprocesslink_en.html these two files? Can you give me simple explanation?

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    Dave Rosen

    Hi Peter,

    First, thanks for the question.

    The process entry (externalmailprocess) is used if the task send has an associated process. It uses javascript and a button to start the process, but since this does not work with some email clients that disable javascript, there is an alternative.

    The process link entry (externalmailprocesslink) is used if the above javascript issue exists. The externalmailprocesslink uses a URL link instead of javascript.

    As always, if you have additional questions, please let us know.

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