Robotic Process Automation (RPA) is all the rage these days, but many of our customers are just getting familiar with it. This article is intended to share some examples of how RPA can help your business.
When reading through these examples, you might think you could solve the problems described using APIs. While this is certainly true, there are several reasons why an API-centered approach isn't as effective as RPA:
- There is no API available. This is often the case when a company needs to access or update data in government-issued systems. It can also be true for legacy systems or systems that have not been updated in a long time.
- The organization's IT team doesn't have the bandwidth to support the project. In these situations, RPA solutions can be implemented by business teams with no IT involvement.
- The process for implementing an API-centered approach involves a high level of bureaucracy, and would therefore take too long to implement.
Types of RPA Solutions
By definition, RPA solutions will all replace repetitive human tasks. These are some examples of the types of tasks that are commonly automated using RPA.
For a variety of reasons, companies sometimes have redundant systems of record. In cases like this, it's very challenging to keep all of these systems in sync and make sure they have current information. An RPA bot can be used to check multiple systems for the same entry and confirm that the values match.
Swivel Chair Integrations
Many times, during a business process, someone will have to review information that is submitted by a customer or other third party and confirm that it matches the data we currently have on record. Similarly, sometimes new information needs to be entered into one or more systems. In cases like this, we are essentially asking a human to handle an integration for us. This is a ready-made place to use an RPA bot.
If you are migrating from a legacy system to a new system, you might also consider using an RPA bot to do the entire migration.
As much as we'd like our customers and partners to all work the same way, different people simply respond better to specific forms of communication. An RPA bot can pull data from an unstructured source, such as email, PDF, or fax, and enter the information into existing systems. This allows you to monitor multiple input sources and use those inputs to kick off your normal business processes.
Work-Arounds for Missing Functionality
Sometimes existing systems are missing functionality or they are simply difficult to work with. While customizing these systems might be expensive or impossible, you might be able to build an RPA bot to automate tedious sequences of clicks. In this case, the bot would likely be an Robotic Desktop Automation (RDA) bot. This means that the computer running the bot is actually a person's desktop computer. Instead of replacing a person, this bot simply makes an existing user's experience better.
We hope this helps you think about how RPA technology can be applied to your business. For more information or a demonstration, please reach out to our team. We're happy to help!